Product Inspection Upon Delivery
After receiving your order, please inspect the product for defects or shipping errors before use.
Should you require a return or exchange, you must notify us within 7 days of delivery.
Requests made after this period cannot be accommodated.
Returns & Refunds
Eligible returns will trigger refund processing within 24 hours of approval.
Refund Timeline
A confirmation email will be sent once processing is complete.
Refund receipt times vary by payment method and financial institution:
- Credit/Debit Cards: 1-15 business days
Expired Payment Cards
For security, refunds are issued exclusively to the original payment card.
If your original card has expired:
- Contact your card issuer (bank/financial institution)
- The issuer will facilitate receipt of funds
Refund Amount Discrepancies
Variations may occur due to:
- Bank processing fees
- Exchange rate fluctuations between payment/refund dates
- Instalment processing fees (where applicable)
- Refunds being based on actual amount paid (not listed price)Contact your financial institution for transaction-specific queries.
Important Notes
- Original shipping fees and insurance are non-refundable.
- Your legal rights under current consumer legislation are not affected by this policy.
Payment Methods
We accept:
- Credit Cards
- PayPal / Apple Pay
- KlarnaMethod availability varies by order type/value. Verify during checkout.
